About Us

Finding an auto repair shop you can feel comfortable with shouldn't be complicated. At Your Pit Stop, owner Neil Thompson has built the shop around a simple idea: customers deserve knowledgeable automotive service combined with honest communication and genuine assistance. Since opening the shop two years ago, the team has worked to create a welcoming, family-oriented environment where customers can feel confident bringing in their vehicles.

A Family-Oriented Approach to Auto Repair

Your Pit Stop is more than a place to have a vehicle fixed. We want customers to feel listened to and respected throughout the repair process. Whether you understand everything happening under the hood or simply know that your vehicle isn't driving the way it should, we're here to explain what's going on without making the experience unnecessarily complicated.

Our approach is centered around:

• Honest communication: We believe customers should receive straightforward information about their vehicle and its repair needs.
• Personalized assistance: We take the time to understand each customer's concerns and help them make informed decisions.
• Family-oriented service: We strive to create a friendly, comfortable atmosphere for individuals and families throughout Ketchikan.
• Knowledge and experience: Our team brings the expertise necessary to tackle a broad range of automotive concerns.

Your Pit Stop was established to provide Ketchikan drivers with a broader mechanical repair option. While brakes, tires, and suspension are important parts of vehicle maintenance, they represent only a portion of what a vehicle may need throughout its lifetime.

Our capabilities extend into a wider range of mechanical services, including engine repair, vehicle diagnostics, oil changes, and other automotive repairs. This broader approach means customers can have more of their vehicle's needs addressed in one place rather than having to search for a different shop every time a new problem develops.

We also emphasize strong automotive knowledge and experience. Our ASE-certified technicians understand the importance of proper diagnosis and quality workmanship, particularly when dealing with modern vehicles and their increasingly complex mechanical and electronic systems.

We know that leaving your vehicle at a repair shop can be inconvenient, so we offer services to make the process easier. Customers can take advantage of rides home and customer pick-up, while our local shuttle service is available within 38 miles. We also offer after-hours drop-off for added flexibility.

Your Pit Stop is proud to support local community members with military and teacher discounts. We also provide a comfortable waiting room with Wi-Fi, TV, and beverages for customers who prefer to stay while their vehicle is being serviced.

As a NAPA Auto Care Facility, qualifying repairs are backed by a 24-month/24,000-mile nationwide warranty through NAPA, providing additional confidence in the service you receive.

Get to Know Your Local Auto Repair Shop in Ketchikan, AK

At Your Pit Stop, we're committed to building lasting relationships with the people we serve in Ketchikan, AK. From routine maintenance to complicated mechanical repairs, our goal is to provide knowledgeable service while keeping communication open and honest from start to finish.

If your vehicle needs attention, contact Your Pit Stop in Ketchikan, AK, to schedule an appointment and experience a family-oriented approach to automotive repair.